Refund policy
Return & Refund Policy
At Pineapplee, we want you to love every piece you purchase. If something isn’t quite right, we offer both returns and exchanges.
Exchanges
You can request an exchange for an eligible product, subject to availability. The product must be returned in its original condition, unworn, unused, with all tags attached and in its original packaging.
Returns
We accept returns on eligible products within 7 days of delivery.
Once your return is approved and received, the refund will not be issued to the original payment method. Instead, the amount will be credited to your Pineapplee Wallet.
Pineapplee Wallet
- Wallet credit can be used for future purchases on Pineapplee.
- Wallet credit is equal to the eligible amount paid for the returned product.
- Wallet credit can be used on a future order and cannot be transferred to another person.
- Wallet credit does not have a cash redemption option.
Conditions
To be eligible for a return or exchange:
- Items must be unworn and unused.
- Original tags must be attached.
- Items must be returned in their original packaging.
- Products showing signs of wear, damage, washing, alteration or misuse will not be accepted.
- Certain products may be marked as non-returnable/non-exchangeable due to hygiene or product-specific reasons.
How to Request a Return or Exchange
Contact us at pineapplee1231@gmail.com with your order number and reason for the return/exchange. Our team will guide you through the process.